Shopping FAQ

At CELLRETURN UK we offer a full range of payment options, backed by Shopify e-commerce, so you can be reassured that your personal details and your payment are safe and secure.
We use UPS for all our shipping and your order will be despatched within 24 hours.
We offer free 2-day delivery, but you can choose to pay a little extra for 24hr delivery
It depends what time you order, but for example, if you ordered 10am on Monday with the free standard delivery option, you could expect to receive your package by end of day Wednesday. UPS My Choice account holders can also schedule custom delivery options.
Definitely. We’ll keep you updated by e-mail and SMS. We will give you the tracking number and you can also track your order using the UPS app or website.
At CELLRETURN UK we have a 14-day return policy, but also to be eligible for a return, your item must be unopened and in its original packaging. This is due to the highly personal nature of the device and the conditions of the current pandemic.